Customers must provide accurate and complete information for account opening and maintenance.
Masaref reserves the right to verify the information submitted and decline applications at its discretion.
Account holders are responsible for notifying Masaref of any changes to their personal or contact details promptly.
Services are intended for lawful financial transactions and in compliance with applicable laws and regulations.
Users agree not to use services for illegal, fraudulent, or unauthorized activities.
Masaref may suspend or terminate access if misuse or suspicious activities are detected.
Account access is protected by personal credentials and may involve multi-factor authentication.
Customers are responsible for maintaining the confidentiality of their login details and are liable for activities under their accounts unless due to Masaref’s negligence.
Masaref undertakes reasonable security measures but disclaims liability for unauthorized access resulting from user negligence.
All transactions processed through Masaref’s platforms are subject to verification and authorization.
Transactions may be delayed or declined due to security checks, regulatory requirements, or insufficient funds.
Masaref is not liable for losses caused by transaction delays or failures beyond its control.
Fees applicable to accounts and services are disclosed at account opening or through official communications.
Masaref reserves the right to amend fees with prior notice in accordance with regulatory guidelines.
Customers are responsible for all charges incurred through their use of banking services.
Masaref collects, processes, and stores personal data as outlined in our Privacy Policy.
By using our services, customers consent to such processing in compliance with applicable privacy laws.
We implement stringent measures to protect customer data from unauthorized access or disclosure.
Masaref complies with all relevant national and international laws, including Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) regulations.
Customers agree to cooperate with any verification or reporting requirements necessitated by such laws.
Communications from Masaref, including notices and statements, may be delivered electronically unless otherwise requested.
Customers consent to receive such communications via email, SMS, or through our digital platforms.
Masaref is not responsible for losses arising from events beyond its control, including system outages, cyber attacks, or third-party service failures.
Liability for any service-related claims is limited to direct damages and excludes consequential or incidental losses unless mandated by law.
These Terms may be amended periodically to reflect legal, regulatory, or service changes.
Masaref will provide advance notice of material changes through appropriate channels.
Continued use of services after changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws applicable in the jurisdiction where Masaref operates.
Any disputes arising from these Terms shall be resolved through arbitration or in the courts of the competent jurisdiction.
For queries regarding these Terms and Conditions or any aspect of our services, please contact us:
Masaref Customer Service:
Data Protection Officer
Email: info@masaref.com
Phone: +971 50 348 8410
Address: Office LB 19 0404 / P. O. Box: 17462 JEBEL ALI – DUBAI – UAE
