We collect various types of personal and financial information, including but not limited to:
Personal Identifiable Information (PII): Name, date of birth, contact details (address, phone, email), identification numbers (passport, national ID), and tax information.
Financial Data: Bank account details, transaction history, credit and debit card information, loan details, income, and credit history.
Authentication Data: Usernames, passwords, biometric data (where applicable), and security questions.
Usage Information: IP addresses, device information, browsing patterns, and interaction history with our digital platforms for security and performance monitoring.
Communication Data: Records of your interactions with us via phone, email, chat, or other communication channels.
Masaref uses your information to:
Provide and manage banking and financial services.
Authenticate your identity and secure your accounts.
Process transactions and payments.
Comply with regulatory requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) laws.
Communicate important information about your accounts and our services.
Improve our services through data analytics and customer feedback.
Detect and prevent fraud and other security threats.
Personalize your experience and offer relevant financial products.
We do not sell your personal data. However, Masaref may share your information with:
Regulatory and Government Authorities: Where required by law or to comply with legal processes.
Service Providers: Trusted partners who assist in delivering our services (e.g., payment processors, IT service providers) under strict confidentiality agreements.
Affiliates and Subsidiaries: To facilitate integrated financial services within our group.
Compliance and Risk Management Partners: To monitor security, prevent fraud, and meet regulatory obligations.
Masaref ensures that all third parties implement appropriate data protection measures.
You have rights regarding your personal data, including:
Accessing, correcting, or updating your information.
Requesting restrictions on data processing.
Withdrawing consent where applicable.
Requesting data portability.
Objecting to certain uses of your data.
To exercise your rights or for any privacy-related inquiries, please contact our Data Protection Officer at info@masaref.com.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Masaref
Data Protection Officer
Email: info@masaref.com
Phone: +971 50 348 8410
Address: Office LB 19 0404 / P. O. Box: 17462 JEBEL ALI – DUBAI – UAE
